Select WhatsApp from the app list and click on Storage & cache.Once it loads, you’ll see the storage space breakdown on top.įollow the steps below to clear WhatsApp cache on Android: Wait for the iPhone to calculate and categorize the storage space. Select General and click on iPhone Storage.On iPhone, you can check available storage space using the following steps: Here, you’ll see a breakdown of the occupied storage space and the amount of free space currently available on both internal storage as well as the memory card (if your Android phone supports external storage). To confirm this, follow the steps below to check your Android’s available storage space: If you’re using an Android or iPhone with the base storage-and you have the auto-download option for media enabled on WhatsApp-this can most likely be the cause of your problem. So if WhatsApp isn’t downloading images or media on your device, you must check your device’s storage space to find out if there’s any available free space on your phone or memory card. Insufficient storage space is one of the common causes of various download issues on smartphones. Unfortunately, WhatsApp isn’t immune to this problem either, and it could be causing the app’s download functionality to falter. Sometimes apps can freeze and start acting up while running in the background. Alternatively, if you’re on Wi-Fi, try connecting to another Wi-Fi connection or switching to mobile data and attempting the download again. If you’re on a mobile network, try switching it off/on or connecting to a Wi-Fi connection. Unfortunately, if these apps work fine, it means the problem isn’t with your internet connection, and so you must move on to the next fix.īut before you do that, you may also want to switch your internet connection to see if that resolves the media not downloading problem. One way to do this is to try using other apps on your phone or opening a web browser to access some websites. Let’s start by checking the internet connection to find out if a bad internet network could be preventing you from downloading WhatsApp photos, videos, or other media on your device. Listed below are all the possible solutions you must follow when WhatsApp isn’t downloading photos, videos, or any other media on your phone. Potential Fixes for the WhatsApp Media Not Downloading Problem
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